Shipping policy

We take great care in preparing and packaging every ceramic product before it begins its journey to your home. Because our products are handcrafted and fragile, each item is carefully inspected and securely packed to help ensure it arrives safely.

Order Processing

Orders are typically processed within 1–3 business days.

Before your order ships, each product is carefully inspected and securely packaged. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Please note that orders are not typically processed or shipped on weekends or public holidays.

Shipping Time

After your order has been processed, delivery typically takes approximately 3–7 business days, depending on your location and the local courier service.

Estimated Total Delivery Time

  • Order Processing: 1–3 business days
  • Shipping: 3–7 business days
  • Estimated Total: 4–10 business days

These are estimated delivery times and are not guaranteed. Delivery may occasionally take longer due to circumstances outside our control.

Shipping Delays

While we do our best to ensure your order arrives within the estimated timeframe, delays can sometimes occur because of:

  • Public holidays
  • Severe weather
  • Courier delays
  • Customs processing
  • Incorrect or incomplete shipping information
  • Unexpected transportation disruptions

If your order is delayed, please allow additional time for the carrier to complete delivery.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where tracking is available.

You can use the tracking information to follow your package's progress until delivery.

Please allow some time for tracking information to become active after your package has been dispatched.

Shipping Address

Please carefully check your shipping address before completing your purchase.

We are not responsible for delays, returned packages, or lost packages resulting from an incorrect or incomplete shipping address provided at checkout.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will do our best to update the address before the order is shipped, but we cannot guarantee that changes will be possible after processing has begun.

Damaged Packages

Our ceramic products are carefully inspected and packaged before shipment. However, because ceramic items are fragile, damage can occasionally occur during transportation.

If your order arrives damaged:

  1. Please take clear photographs of the damaged product and packaging.

  2. Contact our customer support team as soon as possible.

  3. Include your order number and photos of the damaged item and packaging.

  4. Please keep the original packaging until the issue has been resolved.

We will review the information and work with you to determine the appropriate resolution.

Lost or Missing Packages

If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery window, please contact our customer support team.

We will review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

Please note that tracking may sometimes show a package as delivered before it is actually received. If your tracking information says "delivered" but you cannot locate the package, please first check around your property and with household members or neighbors before contacting us.

Incorrect Delivery Information

We cannot be responsible for packages delivered to the wrong address when an incorrect address was entered during checkout.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you request that the package be shipped again.

Customs and Import Fees

For international orders, if applicable, packages may be subject to customs duties, taxes, or other import fees imposed by the destination country.

Any applicable customs charges or import fees are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause delivery times to exceed the estimated shipping period.

Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will do our best to accommodate requests received before the order has been processed or shipped. Once an order has been shipped, we may no longer be able to make changes or cancel the shipment.

Contact Us

If you have any questions about your order, shipping, delivery, tracking, or a damaged package, please contact our customer support team.

We are always happy to help and will do our best to resolve shipping-related issues promptly.